Services
We have a 14-day refund/replacement policy, which means you have 14 days after receiving your item to request a refund/replacement.
To start a request for a refund/replacement, you can contact us at 310-295-2075.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as test kits and Peptides). Please get in touch if you have questions or concerns about your specific item.
There are no refunds or complimentary repeat tests offered. All tests must be paid for in full at the price quoted before each test is performed. I understand that all testing through Next|Health is not covered by insurance and I understand that if I submit an insurance claim for it, that I will be responsible for any and all non-covered services.
The follow-up period for any lab test done is limited to 30 days (or less), and the information provided is limited to the scope of the lab testing done. After this period, I must seek follow-up from a primary care provider.
During this process, there is a chance for delays, lost specimens, or incorrect results that are not the responsibility of Next|Health. I understand that my blood or other specimens will be sent to the respected laboratories' testing facility, and my personal health information will be disclosed to the lab for identification purposes and if needed to the local health department.
I understand that Peptide Therapy is not covered by insurance and I understand that if I submit an insurance claim for Peptide Therapy, that I will be responsible for any and all non-covered services.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow up to 5-10 business days as it can take some time for your bank or credit card company to process and post the refund too.
